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Showrooming, there’s an app for that

Showrooming, the practice of using a smartphone while in a physical store to go online to compare prices, is expected to rise. According to a report from IDC Retail Insights, showrooming is expected to increase by 134 percent in the 2012 holiday season, which translates to mobile behavior influencing between $700 million to $1.7 billion […]

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Going mobile may be the the best thing for retailers this holiday season

With the holiday season almost here, now may be a good time for retailers to reflect on the lessons learnt from last year’s holiday shopping patterns. The holiday period is traditionally known for recording huge volumes of sales, and as per an article in Forbes, this year is expected to be no different. Retail outlets […]

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Ed Yourdon

How important are smartphones to shoppers?

Americans love their smartphones, and the numbers are there to prove it. A recent survey has indicated that 58 percent of smartphone users check their phones at least once every hour—that, in itself, is a clear indication of how important smartphones have become in our day-to-day lives. While there can be some debate on whether […]

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Shopper Engagement

The Expert Opinions: Brian Walker of Forrester on Mobile In-Store

Recently, I had the opportunity to catch up with Brian Walker, Principal Analyst at Forrester, and asked him about the trends he’s seeing around the use of mobile in-store. This is what he had to say: How do you see in-store mobile shopper engagement fitting into the new model for agile commerce? Agile commerce is […]

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Wired Shopper

For Retailers, Traditional Marketing is Crashing into Shopper Engagement

Much has been written about the “connected consumer,” “generation c,” “the wired customer” or [insert new cleverly descriptive name here] so we won’t elaborate on the demographics/psychographic makeup of these consumers here. It is, however, worth a quick review to understand the numbers associated with the connected shopper: There are more than 116M smartphones in […]

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How to Think About Your Mobile Strategy

In speaking with a lot of brick and mortar retailers about their mobile plans, a clear pattern has emerged. In general, there is a three-step evolution in how they are approaching the opportunity: Create a mobile-optimized website: basically a copy of their traditional online site reformatted to work on a smaller screen and within a […]

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The influence of smartphones for in-store retail continues to grow

Smartphones, and retailers’ accompanying apps, are a key tool in the shopper’s buying process.  While the adoption of mobile payments still remains small, the power of mobile to influence shopping decisions (and ultimately purchases) continues to grow according to a recent Deloitte study. In fact, Deloitte forecasts that in the U.S. alone, the impact of […]

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Mobile technology for retail

Retail 3.0 – Mobile technology is the new way for retailers to connect with their shoppers

With shoppers increasingly relying on smartphones to help them shop, forward-thinking retailers are finding new ways to engage them. Many are adding Wi-Fi to their stores and launching mobile apps that do anything from indoor location technologies such as product finders and store maps, to digital shopping lists, and digital coupons. Some are combining point-of-sale […]

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Smartphones and shopping trends

There is no denying the rapid growth in smartphones across the United States.  How are people using smartphones to help them shop? Below are some stats around smartphone and shopping trends in a handy infographic.

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Safeway’s Just for U App Raises the Bar for Shopper Engagement

After two years of development, Safeway has rolled out their “Just for U” program nationally. With it, Safeway has taken a leadership position in the use of smartphones to engage shoppers. At a high level, Safeway brings together their loyalty card, digital coupons, and the convenience for shoppers to access them anywhere – on laptops, […]

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